![]() You may want to consider adding our Malwarebytes Browser Guard To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questionsĭownload and launch Farbar Recovery Scan Toolĭo not click on any Ads. ![]() There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit. These logs help our Support team to identify and resolve issues with your computer. The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. Please do the following so that we can get started and assist you in the detection and removal of malware. It should have done the following automatically and was blocked. The log is missing some important additional info. Please do NOT copy and paste.įor the short time between when you post the diagnostic logs, and when your helper weighs in, please take no further self-directed remedial actions that will invalidate the diagnostic logs you will have sent. ![]() In the Advanced Options, click only Gather Logs. A status diagram displays the tool is Getting logs from your computer.Ī zip file named mbst-grab-results.zip will be saved to the Public desktop, please attach that file in your next reply to this topic. In the left navigation pane of the Malwarebytes Support Tool, click Advanced. In the User Account Control (UAC) pop-up window, click Yes to continue the installation. In your Downloads folder, open the mb-support-x.x.x.xxx.exe file. You are waiting for the next qualified/approved malware removal expert helper to weigh in on your topic, and even though you may have run the following Malwarebytes utility, or its subsets, please carefully follow these instructions:
0 Comments
Leave a Reply. |